Purchase policy preview
Useful help, with a clear scope.
Proposed six-month email assistance for the supplied kit and its included tools.
Public prelaunch information. Purchases are unavailable. Proposed purchase terms are subject to final approval; evaluation downloads do not grant commercial use.
What the proposed assistance covers
The model includes six months from purchase for questions about supplied features, missing or downloaded files and reproducible defects in the supplied kit code. The purchaser or one nominated client is the primary contact for the order.
For a collection, that same period covers all four included designs. Starting another client project does not restart the clock. Customizing content does not by itself prevent reporting a supplied-code defect.
What you manage
Done-for-you installation, custom design or content, hosting administration and unbundled third-party integrations are outside the proposed scope.
Support duration does not remove applicable rights or work-as-described obligations. Internal support-cost estimates are not a hidden customer time allowance.
Corrections and versions
Issued corrections for the purchased major version are intended to carry no additional license charge. This is not a promise of all future features, new designs or major versions.
Download retention, old-version access and correction delivery are still being finalized and tested. Lifetime access and response times are not promised.
Contact and preparation
Use idris@korvohq.com for now. The dedicated Ellori mailbox, receipt checks and operating coverage are still being prepared.
For a future order, include the order identifier, design/version, affected page, reproduction steps and browser/device. Remove sensitive client information. Never send passwords or payment credentials.